Optimising quality, creativity and technological advances in any business is a fine balancing act requiring focus and resources.
At Jones and Pamer, our strategy is to evolve our business to meet the needs of our customers, whilst at the same time remaining at the forefront of technology and creativity.
We are dedicated to exceeding our customer’s expectations and as part of our ongoing commitment to quality; we are a member of the British Quality Foundation. We are currently pursuing recognition through the EFQM Levels of Excellence (Europe’s leading recognition programme for improving organisational performance).
So what exactly does this mean?
Basically, we ensure that all our staff are part of an ongoing training and development scheme to give them the skills and understanding to meet (and exceed!) our customers’ expectations. In addition, we constantly review our processes to identify areas for improvement.