Access to 24 hour proofing

Following popular request, we can now offer our clients access to 24 hour proofing during March, April and May 2010.

We have been running a client satisfaction survey throughout the past 12 months and we would like to extend a big thank you to all those who took part. The feedback has proved so useful and interesting that we plan to continue to run the survey on a regular basis.

We have just published the overall findings and can update you on the changes we have implemented.

Find out more about our client satisfaction survey findings.

Client Feedback regarding proofing

One of the comments that was mentioned by a number of clients during our interviews was the fact that whilst Jones and Palmer always offer cost-effective solutions, our clients felt that at times the turnaround of proofs was more important. In response to this, we are offering a trial period of 24 hour proofing to clients with projects running during March, April and May 2010. Booking your 24 hour proofing slot will guarantee you a much quicker turnaround of proof. Please note that there will be a nominal charge (to cover our costs) for this service.

If you are interested in taking up this opportunity, please contact your Account Director for more information.

At Jones and Palmer we are continually looking to improve our service and processes in order to keep all our clients happy and to make working with us an enjoyable experience. We will shortly be offering clients an opportunity to be part of a selected group to roll out our online proofing facility, enabling the update of proofs and sharing of information electronically online. It has been through some rigorous testing internally and we feel it’s time we gathered out clients' thoughts on our system. Please contact your Account Director if you are interested in finding out more about online proofing.

If you have any suggestions of improvements that we can make, please don’t hesitate to contact Heidi Hill. We would be delighted to hear from you. Perhaps you would like to take part in future customer satisfaction surveys? If so, please contact Susan Bradley. Alternatively, see updates on our corporate communications services, to find out what our clients think of us or to view our newly released corporate video.

Enquiries:

Tel: +44 (0) 121 236 9007

Fax: +44 (0) 121 236 5513